The present Privacy and Cookie Policy governs the processing of personal data of users (hereinafter “User” or “Users”) collected in connection with the use of this website (hereinafter “Website”) by HOPCA SAÚDE LDA (hereinafter “Hopca”), with registered office at Rua da Bolsa, n.º 80, 4050-116 Porto, and with the single registration and taxpayer number 516583441, as the entity in charge of the data processing.

The privacy of our Customers is extremely important to us, as is full compliance with our legal obligations regarding data protection.

The provision of personal data in the context of Website navigation implies knowledge and express acceptance of the conditions contained in this Privacy and Cookies Policy, as well as the corresponding Terms and Conditions of Use.

The consultation of this Policy does not dispense the knowledge of the Privacy Policy of Hopca Saúde, namely for a clarification of some of the concepts in this document and for a more comprehensive view of data processing performed by Trofa Saúde.

1. Collection and processing of personal data

1.1 The User may access and visit the Website without providing any personal data.

1.2 However, there are certain features and services on the Website that we cannot provide to you without having access to some of your personal data. For example, it is necessary for us to have access to your data if you wish us to contact you to book an appointment, or for us to adequately process your suggestions or requests for clarification. Thus, whenever the User intends to make suggestions/complaints through the contact form made available for this purpose, HOPCA will collect a set of personal data related to said request, namely: name, telephone number, e-mail address. These data are mandatory and without them it will not be possible to respond adequately to your request.

2. Use of personal data

2.1 HOPCA processes personal data for the purposes of managing the relationship with customers, in particular in order to respond to their requests, questions, suggestions and/or complaints, as well as to manage the appointments you make through the Website.

2.2 The ground of lawfulness that legitimises the processing of personal data of Users is the necessity of the processing for the performance of a contract to which the data subject is party, or a pre-contractual diligence at the request of the data subject, as the case may be. Where processing involves data concerning the health of the User or of third parties, or other special categories of personal data, only professionals subject to an obligation of professional secrecy or other professionals subject to appropriate contractual obligations of confidentiality shall have access to said data.

2.3 For the purpose of managing your spontaneous application, the data collected will be processed on the basis of the data subject’s consent, so that we can process your application and assess future opportunities for you to work with us. To this end, we may request the following data from you: name, nationality, date of birth, gender, ID card number, validity of the ID card, e-mail, telephone and Curriculum Vitae. Additionally, and with no obligation to provide it, you may submit us with your address, post code, location, and other observations that you consider relevant and that may help us make a more efficient and personalized management of your application.

3. Rights of the data subject

3.1 In accordance with the applicable data protection legal scheme, the data subject may request, at any time, access to personal data concerning him or her, as well as their rectification, deletion or the limitation of their processing, the portability of his or her data, or opposition to their processing. You may exercise these rights by writing to the HOPCA Data Protection Officer at

3.2 In the following table you will find a brief description of your rights under the applicable data protection legislation:

Rights of the Data Subject

Right of Access

Right to obtain confirmation as to which personal data are being processed, as well as to obtain a copy of your personal data being processed.

The right to obtain such a copy shall not infringe the rights and freedoms of third parties, including trade secrets or intellectual property and, in particular, the copyright protecting the software, nor shall it include access to the physician’s personal notes or information which, if known by the user, would endanger his or her life or be likely to cause him or her serious harm to his or her physical or mental health.

Right of RectificationRight to request that your personal data that is inaccurate be rectified or to request that incomplete personal data be completed.
Right of DeletionRight to obtain the deletion of your personal data.
Such right shall not apply where the processing of the data is necessary for compliance with a legal obligation to which HOPCA is subject (e.g. for compliance with legal obligations of conservation arising from the Archival Rules and Regulations for Clinics, prepared by the Ministry of Health) or for the purposes of asserting, exercising or defending a right in legal proceedings.
Right to Limitation of TreatmentRight to request the limitation of the processing of your personal data by demanding the suspension of processing or the limitation of the scope of processing to certain categories of data or purposes of processing.
Right to PortabilityThe right to receive the data you have provided to HOPCA in a commonly used, machine-readable digital format, or to request direct transmission of your data to another entity that becomes the new controller of your personal data if the processing of your data is based on your consent or the execution of a contract.
Right to OppositionRight to object to data processing, such as, for example, in the case of data processing for the purposes of sending marketing communications or for processing carried out for sending targeted online advertising, on the basis of consent previously obtained from the data subject or the legitimate interests of Trofa Saúde, where applicable.

3.3 In accordance with the law, and where applicable, you are also guaranteed the right to withdraw your consent to the processing of data. Thus, where processing of personal data is based on consent, said consent may be withdrawn at any time, which does not, however, invalidate the processing of data carried out up to that date on the basis of consent previously given.

3.4 The above shall apply mutatis mutandis to the exercise of rights by a holder of parental responsibility or guardian on behalf of data subjects who are under 16 years of age or incapacitated.

4. Sharing of personal data

4.1 Your personal data will be transmitted between the various entities related to HOPCA, as this is the only way for HOPCA to respond appropriately to your requests.

4.2 HOPCA may transmit and receive your data to/from subcontracted entities, namely information technology service providers and clinical service providers, for the purposes mentioned above, under the terms of the contracts entered into with them. The protection of your personal data will always be safeguarded in any contract entered into with subcontracted entities.

4.3 HOPCA may also communicate your data to third parties where the transmission is made in order to comply with (i) a legal obligation, a resolution of the National Data Protection Commission or other relevant supervisory authority; or (ii) a court order; or (iii) where the communication is carried out to protect the vital interests of Users, without prejudice to any other legitimate purpose provided for in the relevant legislation.

5. Safety measures

5.1 HOPCA makes its best efforts to protect the personal data of Users against unauthorized access. To this end, HOPCA uses security systems and implements rules and other procedures in order to ensure the protection of personal data, as well as to prevent unauthorised access, improper use, disclosure, loss or destruction.

5.2 In any case, it should be noted that as the data circulates in an open internet network, the risk of unauthorised access and use cannot be totally eliminated, and it is the responsibility of the Users to guarantee and ensure that the devices and equipment used to access the Website are adequately protected against harmful software, computer viruses, as well as other threats. HOPCA suggests that its Users always keep their browser, operating system and antivirus software up to date.

6. Retention of personal data

6.1 HOPCA will retain personal data that is necessary to respond to Users’ requests only for as long as is strictly necessary for that purpose.

6.2 In case of pending litigation, personal data may be retained for a period of up to six months after the judgment has become final.

7. Cookies Policy

7.1 When accessing the Website, small files called cookies, or connection logs, may be installed on the User’s computer or mobile device.

7.2 To be able to provide its Users with a better browsing experience and update the Website with relevant functions, HOPCA uses cookies to distinguish you from other Users when using the Website.

7.3 What are cookies?

Cookies are small information files that are stored on the device you use to access the internet, through your browser. The design of websites is dependent on the implementation of a set of features intended to optimise and give a better browsing experience to users. It is in this sense that, for a certain period of time, the Website may keep the actions and preferences of the Users, namely those related to the language in which they intend to navigate or other relevant settings related to the interface of the Website, the cookies being responsible for implementing said functionalities. The information obtained has no other use.

7.4 What are cookies used for?
It is through the use of cookies that your browser is identified with the server and information can be stored on your device for future use. HOPCA uses this technology for various purposes, such as helping to determine the usefulness, interest and number of uses of our Website, allowing the user to navigate more quickly and efficiently, eliminating the need to repeatedly enter the same information. Thus, if you browse our Website and accept its cookies, your browser will be recognised by our server the next time you visit us.

7.5 What kind of cookies are there?

There are several types of cookies.

Considering the lifetime of cookies, these can be:

Session cookies – these are temporary cookies that are deleted from the cookie file when the browser or application used to access the website is closed. Through this type of cookies, it is possible to analyse internet traffic patterns, allowing problems to be identified and providing a better browsing experience.

Permanent cookies –These differ from session cookies in that they are not deleted when the browser or application is closed, but remain stored on the user’s devices. These are used whenever a new visit is made to the website, allowing, among other functions, to personalise the browsing experience, according to the user’s interests.

Considering, in turn, the domain to which they belong, cookies can be:

Proprietary cookies – These are cookies sent to the User’s device through equipment or domains managed by HOPCA and from which the service requested by the User is provided.

Third-party cookies – These are cookies sent to the User’s device from a device or domain managed by a third party entity. In these cases, it is this third party entity that processes the data collected through these cookies.

7.6 What cookies do we use and for what purpose?

The cookies identified below are necessary to provide the service that the User requests:

Type of cookiePurpose and Storage PeriodSource
cookiecookieConsent – Guardar preferências de cookies – 1 yearProprietary
cookiewp-wpml_current_language – Stores the language preference to use on the website. – sessionProprietary

HOPCA also uses other cookies, subject to your consent collected when you access the website. Such cookies are:

Type of cookiePurpose and Storage PeriodSource
analítico_ga – Used to distinguish users – 2 yearsThird-party – Google
analítico_gid – Used to distinguish users. – 24 hoursThird-party – Google
analítico_gat – Used to throttle the request rate to limit the collection of data – 1 minuteThird-party – Google

7.7 How do I change the cookie settings?

You may at any time change your browser settings to disable or enable acceptance of cookies. The User can also customise the websites from which they wish to accept cookies and those from which they wish to reject.

In this regard, current browsers provide the User with tools that allow them to flexibly manage cookies by accepting, rejecting or deleting them by selecting the appropriate settings. HOPCA encourages the User to keep their browser always up to date, not only to have better control over these settings but also to keep their equipment protected from security threats.

In addition, we draw your attention to the fact that if you choose not to accept the cookies on the Website, your user experience may be partially affected and some functionalities may not be available to you.

7.8 Tracking pixels (web beacons)

In addition, the Website may implement a technology called tracking pixels (alternatively known as web beacons). The use of tracking pixels enables HOPCA to assess the most effective content on the Website, for example by identifying the number of hits (visits) on each page. Unlike cookies, which are stored on the User’s computer, web beacons are invisibly embedded in the web pages and the data collected through tracking pixels may be cross-referenced with other data that we have collected.

8. Third party pages

8.1 In the event that the Website provides hyperlinks to the pages of other entities (who will act as data controllers on an autonomous basis), the User acknowledges that these websites are not owned, operated or controlled by HOPCA, and that HOPCA is not responsible for, approves or in any way supports or endorses the content of these websites, or of the websites linked to or referred to by them.

8.2 HOPCA is not responsible for the legality, safety, reliability or quality of any content made available therein, nor for the compliance of the legal rules applicable in relation to the content available therein, and the use of these links is the entire responsibility of the User.

9. Clarifications

If you wish to obtain clarification from HOPCA regarding the manner in which your personal data is processed, or to exercise your rights under the data protection regime, in particular those referred to in this Privacy and Cookies Policy, you may do so through the contact means referred to in 2.1 above.

10. Complaints

Should you consider that the way in which HOPCA handles your data does not comply with the data protection legislation in force, we inform you that, without prejudice to any other administrative or judicial remedy, you have the possibility to lodge a complaint with the National Data Protection Commission or another supervisory authority in this regard.

11. Changes to the privacy and cookie policy

HOPCA may implement changes or updates to this Privacy and Cookies Policy at any time. Any change implemented by us will always be duly publicised through the Website itself. Should these changes or updates involve a substantial change to the way in which your data will be treated, HIOPCA will notify you of such changes using the contact details you have provided.


Establishment Registration Number: E139357

Operation License Number: 15319/2018

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HOPCA - Saúde, Lda. is a company of Hospital Particular Grupo Saúde and Pence Enterprises Portugal S.A.

Establishment Registration Number: E158645

Operation License Number: 21171/2021

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Establishment Registration Number: E122886

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(+351) 258 248 399 Call to national phone according to your tariff, in Portugal and in roaming 808 203 904 Blue Number
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Rua da Bolsa, 80

4050-116 Porto